PRIVACY POLICY

Last Updated: December 2025

This Privacy Policy sets out how Braefern.co.nz (Diana Menefy) collects, uses, and protects your personal information in accordance with the New Zealand Privacy Act 2020.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or purchasing from our shop, you can be assured that it will only be used in accordance with this privacy statement.

1. Collection of Personal Information

We collect personal information from you when you interact with us, specifically when you purchase a book or make an enquiry. The types of personal information we may collect include:

Contact Details: Your name, email address, and phone number.

Delivery Information: Your physical address or postal address for shipping books.

Transaction Details: Information about the products you have purchased, the date of purchase, and proof of payment (such as a bank transfer reference).

Note on Payment Information: If you pay via direct bank transfer, we will see your account name and transaction details on our bank statements. We do not store your credit card details directly; if we utilize any third-party payment processors (e.g., PayPal), your financial data is handled securely by them in accordance with their own privacy policies.

2. How We Use Your Information

We collect this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

Order Processing: To process your order, issue an invoice, and arrange delivery of your books.

Communication: To update you on the status of your order or reply to your enquiries.

Internal Record Keeping: To maintain accurate records of sales and business transactions.

Legal Compliance: To meet our tax and accounting obligations (e.g., retaining invoice records for 7 years as required by Inland Revenue).

3. Disclosure of Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may share your information with trusted third parties strictly for the purpose of fulfilling your order:

Courier & Postal Services: We provide your name, address, and phone number to delivery providers (such as NZ Post) to ensure your books reach you.

Professional Advisers: In rare cases, we may share financial records with our accountant for tax purposes.

4. Storage and Security

We are committed to ensuring that your information is secure. We have put in place suitable physical and electronic procedures to safeguard and secure the information we collect.

Digital records are stored on secure, password-protected devices.

Physical records (if any) are kept in a secure location.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

5. Cookies

Our website may use standard cookies to ensure the site functions correctly. These cookies do not collect personal information about you. You can choose to accept or decline cookies through your browser settings.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

Access: Ask for a copy of any personal information we hold about you.

Correct: Ask for it to be corrected if you think it is wrong.

If you would like to exercise these rights, please contact us at:

Email: diana@braefern.co.nz
Phone: (09) 433 9630
Address: Diana Menefy
7 Nelsons Road

Whangarei 0182
New Zealand

7. Changes to this Policy

We may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

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